Compliments, Feedback and Complaints

The practice is grateful to receive compliments, suggestions and positive comments from patients. These can be provided through Doctify, directly to a GP, or to a member of staff.

If you have a complaint or suggestion, please contact the Practice Manager.

Practice Manager contact: Dr Sera Shoukru

We will aim to acknowledge your complaint within three working days and investigate it as quickly as possible. Please provide as much detail as you can.

We take complaints seriously and aim to investigate complaints and report back within ten working days where possible.

We will:

• Investigate what happened and whether something went wrong
  
• Apologise where appropriate
  
• Identify what we can do to prevent the issue from happening again